Refund policy

RETURN REFUND POLICY

At Faransi Perfumes, we are committed to providing you with the best service and experience. Your satisfaction is our utmost priority, and we strive to ensure that every order reaches you in perfect condition.

               Wrong Item Delivered

• Returns will only be accepted if the product is sealed, unopened, and in its original packaging.
• Opened or unsealed items will not be eligible for return or refund.

 

Damaged Products

• If a product is received in a damaged condition, it will only be replaced with the same product.
• No refunds will be issued for damaged items.
• The concern must be raised within 48 hours of delivery, including Sundays, via email at hello@faransiperfumes.com or through customer chat support.

Order Delivery Timelines

• Please note that the estimated delivery date provided is not a guaranteed delivery date. Delays may occur due to courier or logistical reasons beyond our control.

Refund Processing

• For eligible returns (wrong sealed/unopened product only), the refund will be processed within 2–4 business days after we receive and inspect the returned item.
• A confirmation email will be sent once your refund has been initiated.